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OUR TOURS
OUR PROMISES
Highlights
WE PICK YOU UP—NO HASSLE
We bring the adventure to your doorstep. Enjoy stress-free mornings with direct pick-up from your hotel or Airbnb.
DRIVEN BY LOCALS
Your guide isn’t just a driver—they’re a passionate local with stories, secret spots, and a deep love for the land they call home.
COMFY AND LUXURY RIDE
Travel through the Rockies in ultimate comfort aboard our premium Mercedes Sprinter van—spacious, sleek, and designed for the discerning explorer.
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Leah S, AB
Absolutely incredible experience! Our guide was friendly, knowledgeable, and made the whole day seamless. The views at Lake Louise were breathtaking, and traveling in the shuttle made it so relaxing. We never felt rushed and got great tips for exploring the area. Highly recommend The Mountain Explorer Co. If you want an stress-free and memorable way to see the Rockies!
Shawn B, BC
"Absolutely stunning experience! Watching the sun rise over the peaks and reflect on the turquoise lake was magical. The early access made it peaceful and uncrowded. Our guide was friendly and knowledgeable. A must-do if you’re in the area!"
Breagh H, NS
We embarked on The Mountain Explorer as a group of 8, and the pickup was seamlessly organized, punctual, and efficient. Although cloudy and rainy conditions obscured the sunrise at Lake Louise, we reveled in the plush comforts of the new van, complete with cozy blankets, soothing heat, rich hot cocoa, hot coffee and a remarkably knowledgeable and affable guide, Anthony.
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What kind of vehicle will I be traveling in?We proudly transport our guests in a New Mercedes-Benz Sprinter Van, comfortably seating up to 14 passengers. This isn’t just a ride — it’s part of the experience. With its spacious interior, smooth ride, and large windows made for admiring mountain views, you’ll journey in comfort and style as we wind through the breathtaking landscapes of the Rockies. Sit back, relax, and let the adventure begin!
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Can I bring my gear with me?We understand adventure often comes with a backpack — and you're more than welcome to bring one along! However, due to space and safety limitations, we aren’t able to accommodate bikes, paddle boards, or large equipment on board.
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What happens if I miss my shuttle?We understand that things don’t always go as planned. However, due to our carefully timed itinerary and multiple pick-up locations, we’re unable to delay departures. If a guest misses their scheduled shuttle, they will be responsible for arranging their own transportation to the next location or back to town. We kindly recommend arriving 10–15 minutes early to ensure a smooth and stress-free start to your adventure.
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Is the shuttle wheelchair accessible?At this time, our Sprinter van is not equipped with a wheelchair lift, so full accessibility is limited. However, if a guest is able to board the vehicle with assistance and without the wheelchair, our driver will be more than happy to help in any way possible to ensure a safe and comfortable experience.
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Are your drivers licensed and insured?Yes, absolutely. We comply with all applicable laws and regulations, ensuring each driver holds the required licenses and is fully insured for your safety.
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Are dogs allowed on the shuttle?Only certified service dogs are permitted on board. We appreciate your understanding as we aim to provide a comfortable experience for all guests.
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Where do you pick up guests?We offer convenient pick-up options from multiple locations, including Canmore, Banff, and Lake Louise, making it easy to join the adventure no matter where you're staying. Exact pick-up times and spots will be shared in your confirmation email — just choose the location that works best for you when booking! CANMORE: Banff Boundary Lodge (Harvie Heights) Basecamp Lodge Canmore Basecamp Resorts Canmore Blackstone Mountain Lodge by CLIQUE Canadian Rockies Chalets Canmore Inn & Suites Canmore Rocky Mountain Inn Chateau Canmore Coast Canmore Hotel & Conference Centre Falcon Crest Lodge by CLIQUE Georgetown Inn & Pub Grande Rockies Resort – Bellstar Hotels Lamphouse by Basecamp Legacy trail parking lot (FREE PARKING) Lodges at Canmore MTN House by Basecamp Northwinds Hotel Canmore Pocaterra Inn and Waterslide Rocky Mountain Ski Lodge Rundle Mountain Lodge Silver Creek Lodge Solara Resort by Bellstar Hotels Spring Creek Vacations (Airbnb hub) Stoneridge Mountain Resort Super 8 by Wyndham Canmore The Lady Macdonald Country Inn The Malcolm Hotel Windtower Building (Airbnb hub) BANFF: Aspen Lodge Banff Inn Banff Park Lodge Banff Ptarmigan Inn Brewster Mountain Lodge Buffalo Mountain Lodge Canalta Lodge Caribou Lodge & Spa Charltons Douglas Fir Resort & Chalets Elk + Avenue Hotel Hidden Ridge Resort Hotel Canoe & Suites Irwin's Mountain Inn Moose Hotel & Suites Mount Royal Hotel Moxy Banff Peaks Hotel & Suites Red Carpet Inn Rocky Mountain Resort Royal Canadian Lodge Samesun Banff The Fox Hotel & Suites The Juniper Hotel The Rundlestone Lodge Train station Banff
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Can I be picked up from my residence?At this time, residential pick-ups are only available for private shuttle experience. For all regular tours, we offer designated pick-up locations in Canmore, Banff, and Lake Louise to keep things smooth and on schedule. If you're looking for door-to-door service, we’d be happy to arrange a private tour just for you!
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What’s the typical route of the tour?Our journey begins with pick-ups in Canmore and Banff, followed by a direct drive to the stunning Moraine Lake. If you’ve booked the Day Trip, your adventure continues on to Lake Louise before we head back. The route covers approximately 98 km one way, with travel time ranging between 1 hour 30 minutes to 2 hours, depending on road and traffic conditions. Throughout the ride, you'll enjoy beautiful scenery, spacious seating, and a smooth, stress-free ride into the heart of the Rockies.
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