Privacy Policy

Effective as of May 1st, 2025

Mountain Explorer Corp. is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or book a tour with us.

1. Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Payment details (processed securely through FareHarbor)
Pickup location or hotel information
Any other information you voluntarily provide through our booking platform, contact form, or email

We also collect limited technical data through cookies or analytics tools (such as IP address, browser type, and usage patterns) to improve your experience on our site.

2. How We Use Your Information

We use your information to:

Confirm and manage your tour bookings
Communicate with you regarding your reservation
Provide personalized pick-up and service options
Respond to inquiries and customer service requests
Improve our website, services, and customer experience
Share relevant promotional updates (only with your consent)

We do not sell or rent your personal information to third parties.

3. How We Share Information

Your data may be shared only with trusted third-party providers who help us operate our business (e.g., FareHarbor for bookings and payment processing). These partners are required to safeguard your data and use it solely for the services they provide to us.

We may also disclose personal information if required by law, regulation, court order, or legal process.

4. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

You have the right to:

Request access to your personal information
Correct inaccuracies in your personal information
Withdraw consent (where applicable)
Request deletion of your personal data, subject to legal obligations

To exercise these rights, contact us at: info@themountainexplorer.ca

6. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. These cookies help us understand website traffic and improve functionality. You can modify your browser settings to refuse cookies or alert you when cookies are being used.

7. Third-Party Links

Our website may include links to external websites or services not controlled by us. We are not responsible for the privacy practices of these third parties.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover such data has been collected without consent, it will be deleted promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

+1(403) 493 4515

Mountain Explorer Co.
Email: info@themountainexplorer.ca
Canmore, Alberta, Canada