FAQ

We proudly transport our guests in a New Mercedes-Benz Sprinter Van, comfortably seating up to 14 passengers. This isn’t just a ride — it’s part of the experience. With its spacious interior, smooth ride, and large windows made for admiring mountain views, you’ll journey in comfort and style as we wind through the breathtaking landscapes of the Rockies. Sit back, relax, and let the adventure begin!

We understand adventure often comes with a backpack — and you're more than welcome to bring one along! However, due to space and safety limitations, we aren’t able to accommodate bikes, paddle boards, or large equipment on board.

We understand that things don’t always go as planned. However, due to our carefully timed itinerary and multiple pick-up locations, we’re unable to delay departures. If a guest misses their scheduled shuttle, they will be responsible for arranging their own transportation to the next location or back to town. We kindly recommend arriving 10–15 minutes early to ensure a smooth and stress-free start to your adventure.

At this time, our Sprinter van is not equipped with a wheelchair lift, so full accessibility is limited. However, if a guest is able to board the vehicle with assistance and without the wheelchair, our driver will be more than happy to help in any way possible to ensure a safe and comfortable experience.

Yes, absolutely. We comply with all applicable laws and regulations, ensuring each driver holds the required licenses and is fully insured for your safety.

Only certified service dogs are permitted on board. We appreciate your understanding as we aim to provide a comfortable experience for all guests.

We offer convenient pick-up options from multiple locations, including Canmore, Banff, and Lake Louise, making it easy to join the adventure no matter where you're staying. Exact pick-up times and spots will be shared in your confirmation email — just choose the location that works best for you when booking! CANMORE: Basecamp Resorts Canmore Banff Boundary Lodge Blackstone Mountain Lodge by CLIQUE Canmore Inn & Suites Chateau Canmore Coast Canmore Hotel & Conference Centre Grande Rockies Resort by Bellstar Hotels & Resorts MTN House by Basecamp Solara Resort by Bellstar Hotels & Resorts Spring Creek Vacations (Tamarack building) The Malcolm Hotel Legacy Trail parking (Free parking) BANFF Banff Caribou Lodge & Spa Banff Park Lodge Banff Rocky Mountain Resort Moxy Banff Moose Hotel & Suites Peaks Hotel & Suites Royal Canadian Lodge The Fox Hotel & Suites Train Station Banff (Free parking) *****For the Sunrise Tour only, we offer doorstep pick-up to make your early morning start easier and stress-free. Please note that drop-off will be at designated convenient locations, not at your doorstep.*****

At this time, residential pick-ups are only available for private shuttle experience. For all regular tours, we offer designated pick-up locations in Canmore, Banff, and Lake Louise to keep things smooth and on schedule. If you're looking for door-to-door service, we’d be happy to arrange a private tour just for you!

Our journey begins with pick-ups in Canmore and Banff, followed by a direct drive to the stunning Moraine Lake. If you’ve booked the Day Trip, your adventure continues on to Lake Louise before we head back. The route covers approximately 98 km one way, with travel time ranging between 1 hour 30 minutes to 2 hours, depending on road and traffic conditions. Throughout the ride, you'll enjoy beautiful scenery, spacious seating, and a smooth, stress-free ride into the heart of the Rockies.