FAQ

We proudly transport our guests in a New Mercedes-Benz Sprinter Van, comfortably seating up to 14 passengers. This isn’t just a ride — it’s part of the experience. With its spacious interior, smooth ride, and large windows made for admiring mountain views, you’ll journey in comfort and style as we wind through the breathtaking landscapes of the Rockies. Sit back, relax, and let the adventure begin!

We understand adventure often comes with a backpack — and you're more than welcome to bring one along! However, due to space and safety limitations, we aren’t able to accommodate bikes, paddle boards, or large equipment on board.

We understand that things don’t always go as planned. However, due to our carefully timed itinerary and multiple pick-up locations, we’re unable to delay departures. If a guest misses their scheduled shuttle, they will be responsible for arranging their own transportation to the next location or back to town. We kindly recommend arriving 10–15 minutes early to ensure a smooth and stress-free start to your adventure.

At this time, our Sprinter van is not equipped with a wheelchair lift, so full accessibility is limited. However, if a guest is able to board the vehicle with assistance and without the wheelchair, our driver will be more than happy to help in any way possible to ensure a safe and comfortable experience.

Yes, absolutely. We comply with all applicable laws and regulations, ensuring each driver holds the required licenses and is fully insured for your safety.

Only certified service dogs are permitted on board. We appreciate your understanding as we aim to provide a comfortable experience for all guests.

We offer convenient pick-up options from multiple locations, including Canmore, Banff, and Lake Louise, making it easy to join the adventure no matter where you're staying. Exact pick-up times and spots will be shared in your confirmation email — just choose the location that works best for you when booking! CANMORE: Banff Boundary Lodge (Harvie Heights) Basecamp Lodge Canmore Basecamp Resorts Canmore Blackstone Mountain Lodge by CLIQUE Canadian Rockies Chalets Canmore Inn & Suites Canmore Rocky Mountain Inn Chateau Canmore Coast Canmore Hotel & Conference Centre Falcon Crest Lodge by CLIQUE Georgetown Inn & Pub Grande Rockies Resort – Bellstar Hotels Lamphouse by Basecamp Legacy trail parking lot (FREE PARKING) Lodges at Canmore MTN House by Basecamp Northwinds Hotel Canmore Pocaterra Inn and Waterslide Rocky Mountain Ski Lodge Rundle Mountain Lodge Silver Creek Lodge Solara Resort by Bellstar Hotels Spring Creek Vacations (Airbnb hub) Stoneridge Mountain Resort Super 8 by Wyndham Canmore The Lady Macdonald Country Inn The Malcolm Hotel Windtower Building (Airbnb hub) BANFF: Aspen Lodge Banff Inn Banff Park Lodge Banff Ptarmigan Inn Brewster Mountain Lodge Buffalo Mountain Lodge Canalta Lodge Caribou Lodge & Spa Charltons Douglas Fir Resort & Chalets Elk + Avenue Hotel Hidden Ridge Resort Hotel Canoe & Suites Irwin's Mountain Inn Moose Hotel & Suites Mount Royal Hotel Moxy Banff Peaks Hotel & Suites Red Carpet Inn Rocky Mountain Resort Royal Canadian Lodge Samesun Banff The Fox Hotel & Suites The Juniper Hotel The Rundlestone Lodge Train station Banff

At this time, residential pick-ups are only available for private shuttle experience. For all regular tours, we offer designated pick-up locations in Canmore, Banff, and Lake Louise to keep things smooth and on schedule. If you're looking for door-to-door service, we’d be happy to arrange a private tour just for you!

Our journey begins with pick-ups in Canmore and Banff, followed by a direct drive to the stunning Moraine Lake. If you’ve booked the Day Trip, your adventure continues on to Lake Louise before we head back. The route covers approximately 98 km one way, with travel time ranging between 1 hour 30 minutes to 2 hours, depending on road and traffic conditions. Throughout the ride, you'll enjoy beautiful scenery, spacious seating, and a smooth, stress-free ride into the heart of the Rockies.